All client accounts are subject to the following:
All accounts are billed quarterly. Setup fees are non-refundable. All pricing is guaranteed for the term of pre-payment. Payment is due on each quarter following the date the account was established. Credit card orders that are on a quarterly and yearly basis will be charged automatically to the card number on file.
Any account not brought current within a week of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies WebHost.net in writing for a request for termination of services. Suspended accounts still on our systems will not be charged a re-activation fee. Once removed, re-activation will incur a repeated startup fee.
Checks returned unpaid (NSF) will be assessed a $25 charge. Webhost accepts Visa. Mastercard, and American Express.
WebHost.net reserves the right to cancel service at any time.
Customers can cancel service with thirty (30) day advance written notice. All account cancellations must be done in writing via US mail or fax with a valid signature of the primary contact of the account, account name, and reason for cancellation. Dedicated server accounts require a one-year commitment. Shared accounts can be cancelled in the first 30 days. Customer is responsible for startup charges.
Excessive bandwidth or disk utilization
WebHost.net's account descriptions specify limits for bandwidth and disk utilization, and use in excess of those limits is billed at additional cost. Bandwidth utilization is determined by the total number of bytes transferred from an account's Web and FTP space. Disk utilization is determined by the total number of bytes required to store an account's Web, FTP and Mail Data.
The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such an event, the customer is responsible for the cost to rectify any damage done to the customer's server and any other requirement affected by the security breach. The labor used to rectify any such damage is categorized as emergency security breach recovery and is currently charged at $125 per hour. Customer is responsible for notifying WebHost.net immediately upon known or suspected breach of security.
Acceptable Use Policy
WebHost.net has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing our services.
The following activities are prohibited:
Sending unsolicited E-mail messages over the Internet. Maintaining an open SMTP relay is prohibited.
Obscene Speech or Materials
Advertising, transmitting, storing, displaying or otherwise making available pornography or obscene speech or material. WebHost.net is required by law to notify law enforcement agencies when WebHost.net becomes aware of the presence of child pornography on or, being transmitted through, our network.
Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks
Accessing illegally or without authorization computers, accounts or networks belonging to another party. Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan or other information-gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities
Distributing information regarding the creation of and sending of Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available fraudulently charging credit cards, illegal activities and pirating software.
Engaging in activities, whether lawful or unlawful, that WebHost.net determines to be harmful to its subscribers, operations, reputation or customer relations. Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy and patents held by individuals, corporations or other entities. Also, engaging in activity that violates privacy, publicity or other personal rights of others.
We hope this AUP is helpful in clarifying the obligations of our users as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to abuse@WebHost.net. WebHost.net reserves the right to modify this AUP at any time, effective upon the posting of the modified AUP to this site.
Customer agrees that it shall defend, indemnify, save and hold WebHost.net harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against WebHost.net, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless WebHost.net against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with WebHost.net's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from WebHost.net's server.